5rr5 Privacy Policy — Your Data Is Our Responsibility
We are fully transparent about how your personal information is collected, stored, and used on the 5rr5 platform. Ensuring your privacy through SSL encryption and strict security measures is our top priority.
Introduction and Purpose of This Policy
5rr5 is a trusted online gaming platform committed to providing a safe, transparent, and responsible environment for users in Bangladesh. Protecting the personal information you share with us while using our services is our foremost responsibility.
This privacy policy explains what information 5rr5 collects, how that information is used, when it may be shared with third parties, and what rights you have over your personal data. By continuing to use this platform, you agree to the terms of this policy.
If you have any questions, please contact our support team.
What Information We Collect
When you create an account, make a deposit or withdrawal, or use support services on the 5rr5 platform, the following types of information may be collected:
Identity Information
Full name, date of birth, and information required for identity verification.
Contact Information
Email address and mobile number — for account communication and security verification.
Financial Information
Transaction records, deposit and withdrawal amounts, and payment method details (bKash, Nagad, Rocket, Upay, bank information).
Technical Information
IP address, browser information, device type, and operating system — for security and fraud prevention.
Usage Information
Gaming history, session duration, preferred games, and actions taken on the platform.
Cookie and Tracking Information
Cookies and similar technologies are used to improve your site experience and remember your preferences.
Purpose of Using Your Information
5rr5 uses collected information only for the following legitimate purposes. Any unauthorised use of personal information will be considered a violation of this policy:
- For account creation, verification, and management.
- For processing financial transactions such as deposits and withdrawals.
- For preventing fraud, money laundering, and illegal activity.
- For sending important account-related notifications and updates.
- For providing 24/7 live chat and email support.
- For improving the platform experience and performance.
- For enforcing responsible gaming policies and protecting users.
- For sending relevant offers and promotional information based on your consent.
- For diagnosing and resolving technical issues.
- For age verification — to ensure access is limited to users aged 21 and above.
Sharing Information with Third Parties
5rr5 never sells, rents, or commercially transfers your personal information. However, information may be shared with third parties in the following limited circumstances:
4.1 Payment Service Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and associated banking partners to complete financial transactions. These payment service providers handle information in accordance with their own protection policies.
4.2 Technology and Infrastructure Partners
Limited information may be shared with cloud hosting, security analytics, and technical support providers for platform operation. These partners operate under strict confidentiality agreements and may not use the information they receive for their own purposes.
4.3 Game Software Providers
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, and Ezugi may process certain technical data related to gameplay. However, this information is not used beyond ensuring the quality of the gaming service.
4.4 Legal Obligations
If disclosure of information is required by legal authorities or court order, 5rr5 will act in accordance with applicable law. In such cases, we provide only the information that is strictly necessary.
4.5 Business Restructuring
In the event of any business merger, acquisition, or asset transfer, user information may be transferred to the relevant entity. We will provide advance notice of any such change.
Cookie Usage Policy
The 5rr5 platform uses various types of cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. Maintaining login sessions, managing security tokens, and saving user preferences are the primary functions of these cookies. They cannot be disabled.
Analytical Cookies
These cookies help us understand how users navigate the platform. By analysing visited pages, session duration, and error information, we improve service quality. This data is processed in aggregate and is not used for individual identification.
Cookie Controls
You can disable or delete cookies by changing your browser settings. However, please note that disabling essential cookies may cause some 5rr5 services to not function properly.
Data Retention Period
5rr5 retains personal information only for as long as it is relevant to fulfil the required purposes. The retention period is determined based on the following factors:
- All information is retained while your account remains active.
- After account closure, financial transaction records may be retained for a defined period, as required to meet legal obligations.
- Security-related logs and records are kept for a limited period in the interest of fraud prevention.
- In the event of a dispute or legal claim, relevant information is retained until the matter is resolved.
- Expired information is securely deleted or anonymised.
Data Security Measures
5rr5 follows industry-standard security technologies and practices to keep your personal and financial information safe. Our security measures include:
SSL Encryption
All data exchanged between your device and our servers is encrypted using SSL (Secure Socket Layer) technology, which prevents third-party interception.
Firewall Protection
Advanced firewall and network security systems protect our servers from unauthorised access and cyber attacks.
Access Controls
Only authorised staff are granted access to the information necessary to perform their duties. All internal access is subject to strict logging and auditing.
Regular Security Reviews
Our security team regularly reviews systems and identifies and addresses potential vulnerabilities.
Your Rights
Every user registered on the 5rr5 platform has the following rights regarding their personal information:
- Right to Access: Contact us to find out what information we hold about you.
- Right to Correction: You have the right to request correction of any inaccuracies in your information.
- Right to Deletion: You may request deletion of information beyond what is required by legal obligations.
- Right to Object to Processing: You may object to the processing of your information for specific purposes.
- Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.
- Right to Lodge a Complaint: You may contact us directly to raise any complaint.
To exercise these rights or for further information, contact our support team via live chat or email us at [email protected].
Protection of Minors
5rr5 explicitly states that this platform is for users aged 21 and above only. We do not knowingly collect, store, or process the information of any minor.
If we become aware that a minor has created an account or provided personal information, we will immediately close that account and delete the collected information. We urge parents and guardians to monitor minors' internet use and prevent them from accessing this type of platform.
Age verification is an integral part of the 5rr5 registration process. Only users aged 21 and above may access the full features of the platform.
Policy Changes and Updates
5rr5 reserves the right to review and update this privacy policy from time to time. Changes may be made in the following circumstances:
- When new services or features are introduced on the platform.
- When data processing methods change due to technical developments.
- When legal or regulatory requirements change.
- When further improvements to user protection are needed.
For significant changes, we will notify you in advance by email or via a platform notification. Continued use of the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend that you visit this page regularly.
Contact Us
Privacy Questions or Requests
If you have any questions, comments, or requests regarding this privacy policy or your personal information, please contact our support team. We provide support in both Bengali and English, 24/7.
Live chat
24/7 instant support — in Bengali and English.